Katoa Shipping Policy
Do you ship to my country?
At the moment we currently ship to the EU, UK and USA. Currently, we're unable to ship to the following locations: Russia, Iran and Syria, N.Korea, Ukraine, and Belarus. Unfortunately, we currently do not ship to PO Boxes, or Military addresses.
Shipping Fees
In Italy and the EU, we offer free shipping on all orders.
Sweden & Denmark, we offer free shipping on all orders above €50. The standard shipping fee is €6 for orders under €50.
UK, we offer free shipping on all orders above £50 from our site. The standard shipping fee is £6 for orders under £50.
USA, we offer free shipping on all orders above €150. The standard shipping fee is €25 for orders under €150.
Delivery Times
Most orders will ship within 1-3 business days after being placed. Please note that during times of high order volume, such as during a sale or new product launch, processing time may take longer. You will receive an email with tracking information as soon as your order has been shipped. Some shipping delays may occur during public holidays,and additional transit times may be experienced when shipping to offshore islands.
Italy & EU
|
Standard Shipping |
3-7 working days |
FREE |
|
|
|
|
|
Expedited Shipping |
2-3 working days |
€20 |
*During busy periods, standard delivery could take up to 10 working days.
*EU orders are shipped under delivery duty paid, therefore customers are not liable to any additional charges.
Sweden, Denmark
|
Standard Shipping |
3-7 working days |
€6 |
|
Standard Shipping |
3-7 working days |
Free for all orders over €50 |
|
Expedited Shipping |
2-3 working days |
€20 |
UK
|
Standard Shipping |
3-7 working days |
£6 |
|
Standard Shipping |
3-7 working days |
Free for all orders over £50 |
|
Expedited Shipping |
2-3 working days |
£20 |
USA
|
Standard Shipping |
7-15 working days |
€25 |
|
Standard Shipping |
7-15 working days |
Free for all orders over €150 |
|
Expedited Shipping |
2-3 working days |
€75 |
*All orders placed after 12pm (CET) on Friday, will be shipped on Monday.
*If you submit your order before 12pm (CET), your order will be dispatched the same business working day.
Do I have to pay international taxes & duties?
We are a company operating from within the EU. Please note that there may be import customs or local taxes charged for deliveries made outside EU, UK & Norway. Any customs fees incurred on international shipping are the responsibility of the customer. KATOA has no control over the customs charges or exchange rates. KATOA is not responsible for orders that may be delayed in Customs. KATOA cannot be held responsible should custom authorities either confiscate or charge import duty.
Where do you ship from?
All orders placed on katoaco.com are shipped from our Italy warehouse.
Can I change or cancel my order?
We process the orders as quickly as possible, so we will do our best to accommodate your request. Please contact us at customerservice@katoaco.com or +39 0376 1410802 with any changes or cancellations you want to make.
Which carriers do you ship with?
UPS, DHL, BRT.
Black Friday/ Holidays
Katoa appreciates your support, and we can't wait for you all to receive your Black Friday & Holiday orders. However, please be aware that due to the high volume of orders during this time, we anticipate a significant increase in order processing and dispatch times.
What to Expect:
- Increased Order Volume: Black Friday & the Holiday Season are our busiest times of the year, and we're working diligently to process and fulfill orders as quickly as possible.
- Dispatch Time: While our standard dispatch times are typically 1 - 2 Days during Black Friday/Holidays, orders may experience delays of up to 10 business days.
- Our Commitment: Rest assured, our team is committed to getting your order to you as swiftly as possible without compromising on quality.
Order Updates:
We want to keep you informed every step of the way. You'll receive email notifications with tracking information once your order ships, allowing you to monitor its progress.
Thank You for Your Patience:
We kindly ask for your understanding and patience during this busy period. We're dedicated to delivering the best service possible, and your support means the world to us. Our team is working around the clock to ensure a smooth shopping experience for you.
SHIPPING TRACKING
You can track your order with the tracking information provided in your shipment notification email.
PRE-ORDER SHIPPING
An item on pre-order is one that is not yet in our warehouse. By purchasing an item that is on pre-order, you are securing your item until we are able to ship it out to you.
If you purchase an item on pre-order, please know that we are unable to ship your entire order until your pre-order item arrives at our shipping facilities. We cannot ship your items separately and are unable to make any exceptions. If you'd like to receive items outside of pre-order prior to the expected arrival date, we recommend placing a separate order.
We sincerely apologize for any inconvenience this may cause and appreciate your patience.